Our customer – a leading energy distributor company with more than 5 M subscribers, was facing performance issues with their new Oracle Customer Care and Billing product while having difficulties finding the proper partner with both the technical and functional expertise to support their Oracle environment.
In addition to the scale of the project, there was a tremendous expectation from the new application stack in terms of both performance and its capabilities. Despite the capabilities of the new system, the large-scale environment proved a challenge due to the active concurrent users and the transaction volume.
Through the assignment of Volthread certified experts along with the transfer of know-how in quite a short period, pending projects and tasks were completed rapidly by their participation in the project teams’ activities.
With Volthread IT STAFF AUGMENTATION service support and the proactive support approach, the customer increased their focus on the core business and decisions rather than dedicating their end-users and IT personnel for support.